We assist the Respect Life community with educational, counselling and promotional materials, as well as complete print, mailing and fulfillment services.
What Information We Gather
We may gather certain information, either personal or anonymous, based on your activities or data submitted while browsing our website, in the following formats.
If you initiate a chat session, submit a contact form, mailing list signup form, or process an order on our website, we collect any personal data submitted by you (Name, Email Address, and for any payment forms, cardholder and shipping information).
Our website uses the following tools to collect statistical information about browsing behaviour and device or browser information, in order to improve the experience of our website:
To opt out of Google Analytics data collection, you can install this tool.
Embedded content from other websites
Articles on this site may occasionally include embedded content from other websites (e.g. videos from YouTube). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We sometimes provide links to third-party websites. While on these sites, these parties may collect information about you. Because we do not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information.
How We Use Your Information
We may use your personal information when we have a valid reason to do so. This includes:
- Process and respond to a directly submitted inquiry via chatbot or contact form;
- Process an order;
- Add you to our mailing list upon form submission;
- Personalize services in order to provide a better user experience;
- Improve our website experience.
You have the right to request that we cease to use or store your information. See Accessing your data for more information.
How We Protect Your Information
We take the greatest care in the security of your submitted information. Our website uses up-to-date Secure Socket Layers (SSL) encryption in order to protect the transmission of your data upon submission to our servers.
Where your information is stored
Depending on the type of information you have submitted, your data will either be stored securely in a database on our server; or in the database of our trusted third-party partners, if data was directly submitted by you for a particular purpose on our website. These third-party partners include:
- MailChimp – for email mailing list subscriptions.
- Google – for anonymous statistical information, and/or personalized data (for visitors from outside the EU).
- Stripe – for payments submitted on our website via credit card.
- Hubspot – for facilitating chat support sessions initiated via chatbot;
Due to the multinational locations of our servers, as well as our third-party partners, any information which you consented to provide may be transferred to a location outside of the country or region you are located in. Data will only be transferred to either:
a) our servers;
b) trusted third-party partners, as indicated in the above section, which we determine to have adequate transparency and security parameters in place for the protection, storage and accessibility of your data.
Data breach prevention
Our servers and website infrastructure are kept up to date and secured by a Web Application Firewall (WAF) to protect against a data breach via a third party attack.
In the unlikely event of a breach where your stored data is, or may have been compromised, we will inform you within 24 hours after becoming aware of the data breach, and provide you with our action(s) taken in order to protect your data moving forward.
Note that due to a multitude of different vulnerabilities which are present during the submission of data and are outside of our control (local computer viruses, unsecured/compromised internet connections, etc.), we cannot guarantee and are not responsible for compromised data which occurs during the submission of data and as the result of such factors outside of our control. However, once the data has been submitted and is stored in our infrastructure, we ensure that the data is responsibly held and secured.
Data Controller & Data Protection Officer
The data controller is the organization/entity responsible for the protection of information on and submitted to this website. The Data Controller is Life Cycle Books.
Complaints, concerns or requests will be fielded by the Data Controller who can be reached by filling out a request on the contact form.
How Long We Store Your Data For
Personal information submitted directly on our website through a form is stored indefinitely, or until manual deletion is requested.
Data collected by Google for statistical and personalization purposes is retained for 50 months before being deleted automatically. More information about Google’s data retention policy can be found here.
Accessing Your Data
If you have submitted data on our site, you have the right to access, change or request erasure of this data at any time. Please contact us to request a file of your submitted personal data. You can also request that we erase any personal data we hold about you.
Our data collected via Google Analytics is anonymized and therefore not personally traceable to you unless you are signed into your account. If you have a Google account, you can request a copy of your information from Google here.
Changing your cookie settings
Changes To This Policy
Any changes to this Policy will be posted directly on this page. We will also inform you when we make these changes, and what changes were made below.
Previous changes to this policy