FAQ’s

Ordering

You can place your order:

  • through our website
  • Send cheque or money-order to: Life Cycle Books, 11 Progress Ave, Unit 6, Toronto, ON M1P 4S7
  • by phone or email

If an item on your order is out of stock, you will be contacted by one of our representatives (it is important that you leave valid contact information for this purpose). Usually, out of stock items will be placed on back order in our system, separate from your order, meaning that we will not hold back your entire order for one item. Stock is usually replenished within 1 to 4 weeks and your back ordered item(s) will be automatically shipped at that time. There will be no additional shipping charges incurred in the event of a back order, except perhaps if the back ordered items require shipping by air.

We do provide imprinting for many of our items. As well, we can provide you with pricing on custom items. Please contact us for details!

If you don’t see what you are looking for on our website, please contact us. You can make your request through our contact us section on the web site, or contact us by email or phone. There is a good chance that we either have what you need in our warehouse, or can obtain it for you.

Payments

Yes, our payment system is 100% secure.

Taxes for Canadian orders are charged tax as follows on all products as well as shipping & handling:

  • 5% GST: Alberta, British Columbia, Manitoba. Northwest Territories, Nunavut, Quebec, Saskatchewan and Yukon
  • 13% HST: Ontario
  • 15% HST: New Brunswick, Newfoundland and Labrador, Nova Scotia and PEI

Shipping

Non-rush orders are normally shipped within 1 to 5 business days from the date on which the order is received. We can easily accommodate rush orders, often shipping same day on orders received before 2pm Eastern Time. Orders are shipped from Toronto, ON. Depending on where you are located and how quickly you need your order, additional shipping charges may apply on rush orders. If you need your order in less than 2 weeks please let us know the date your order is needed and we will work to get it to you on time with the lowest shipping charges possible. Please email us, or call our toll-free order line for pricing information, prior to placing your order.

Regular shipping charges for Canadian shipments are as follows:

  • $10.00 on orders under $15.00
  • $15.00 on orders $15.00 to $99.99
  • 12% on orders $100.00 to $499.99
  • 10% on orders $500.00 or more

NOTE: GST or HST will be charged on all shipping charges incurred.

Posters are generally shipped folded, unless otherwise specified. Posters that are larger and/or more likely to be damaged in transit, or when folded, will be sent in a poster tube. Larger orders of posters are usually sent in a poster tube, or shipped flat. Laminated posters will of course be shipped rolled, or in the case of large orders, flat.

We ship worldwide. Shipping costs vary depending on the weight and volume of the shipment as well as the speed of delivery required (air or sea). International orders are filled through our Toronto office, and charged in Canadian dollars. If you are outside the USA and Canada please email us to let us know exactly what you’d like to order (quantity and title/item #), your shipping address and when you need the order. We will then quote you the cost and send instructions on how to place the order on our Canadian web site. International orders must be prepaid.

Returns

If your order arrives damaged the first step is to save all packaging and report the damage to the carrier. If you need assistance with this please call our office.

You may return most new, unopened items within 30 days of delivery for a full refund, less shipping charges and a restocking charge. We’ll cover the cost of ground return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). There are no returns on custom orders that were shipped as ordered. Please contact us for instructions prior to making a return.

Other

We’d love to be able to supply non-profit organizations with materials at no charge. But the fact is, most of our sales are to non-profits and churches, and our only way of surviving is through sales. If we had a policy of donating materials to non-profits we’d quickly find that the requests for free materials outnumbered the paid orders, and we would need to close our doors. Having said this, we do support our local organizations as much as we are able. We feel the best way we can assist you today and in the future is to provide you with excellent products, the lowest prices possible, and our promise of caring attention to your needs as a customer.

We do not exchange, loan, rent, or sell our mailing lists or any other customer information. We respect your privacy and feel that if you wanted to receive mail from other sources, you would ask them directly. When you place an order we will request your phone number, but this will only be used if you need to be contacted regarding an order you have placed.

Unfortunately, due to costs and resale issues, we are unable to allow previews.

If you have an idea that you would like us to consider for our catalog, please contact us with the details. We’re always looking to extend our offerings and would be happy to discuss your creative ideas!

Most of our brochures are available for preview on our website.

Yes, the Life Cycle print shop can quote on all your printing needs brochures, cards, books and anything else you can imagine.

The best way to submit your work for consideration is by mail. We require a sample of the item(s) and your wholesale and retail price lists. For books, you can either send a complete copy of the book or manuscript, or an outline of the content along with a table of contents. If you are sending a complete manuscript and would like it returned to you, please enclose a self-addressed, stamped envelope.

The variety of custom items available is limited only by your imagination. We can do virtually any promotional product… pens, pencils, t-shirts, magnets, pins, balloons, bookmarks, stickers, tattoos, brochures, Christmas Cards, booklets, books, awareness bracelets, posters, mugs, awards, emery boards, lanyards, etc. Contact us with your specifications, or let us know your budget and we will be happy to make suggestions.

We are always happy to consider new items within our subject areas, from brochures to booklets to books. Send a copy to our head office,

Life Cycle Books
Attn: The Editor
11 Progress Ave, Unit 6
Toronto, ON M1P 4S7
Canada

Please enclose a self addressed stamped envelope for anything you would like returned. You can anticipate hearing back from us within 6-8 weeks. Please note, we do not publish fiction or poetry.