Shipping & Returns
We can ship to virtually any address in the world. Foreign orders have additional shipping charges, based on the weight of the shipment, where it is being shipped, and the speed of delivery requested.
Standard Shipping Rates for Canada:
- Orders under $100.00 = $10.00 shipping & handling
- Orders $100.00 - $999.99 = 10% shipping & handling (e.g. a $240.00 order is $24.00 shipping & handling)
- Orders $1,000 and up = 9% shipping & handling
- To pick up your order at our Toronto office(Monday to Friday 9:30am-5pm), use coupon code: PICKUP and shipping charges will not be added
If your order arrives damaged the first step is to save all packaging and report the damage to the carrier. If you need assistance with this please call our office.
You may return most new, unopened items within 30 days of delivery for a full refund, less shipping charges and a restocking charge. We'll cover the cost of ground return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). There are no returns on custom orders that were shipped as ordered. Please contact us for instructions prior to making a return.