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| Frequently Asked Questions |
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Troubleshooting Answers to Common Issues
Please search our troubleshooting topics below before you contact us for help. Many common issues and their related solutions are listed. If you cannot find a solution to your problem or question then please feel free to contact us by email, telephone or fax or by using our live help call back feature.
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Topics
Solutions
| Why does my cart show as empty even though I have added items to it? |
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Our system uses a "session ID" to manage each order. The session ID is a "non-persistent" cookie meaning that it is never saved to your computers hard drive but is only cached in the browsers memory for twenty minutes or until the browser is closed. The session ID consists only of a short number.
To complete your shopping process please set your browser to accept the session ID.
For Internet Explorer:
Go to View | Internet Options and select the Advanced tab. Set the option to allow cookies or to ask each time a cookie is set. If you select the option to ask each time a cookie is used then you will need to select Yes when requesting a page that shows a cookie being used.
For Netscape:
Select Edit | Preferences and then open the Advanced link and select either of the select options or to warn before accepting. If you set the browser to warn before accepting then be sure to click yes when alerted that a page is using a cookie. |
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| Is your online payment system secure? Which company do you deal with? |
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Yes, our payment system is 100% secure. The company we have selected is InternetSecure Inc. Founded in 1995, provides secure, on-line, real-time credit card transaction processing for businesses, associations, not-for-profits, and charities, government and government agencies, with merchants in over 84 countries around the world. |
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| Do you donate your materials to non-profit groups or churches? |
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We'd love to be able to supply non-profit organizations with materials at no charge. But the fact is, most of our sales are to non-profits and churches, and our only way of surviving is through sales. If we had a policy of donating materials to non-profits we'd quickly find that the requests for free materials outnumbered the paid orders, and we would need to close our doors. Having said this, we do support our local organizations as much as we are able.
We feel the best way we can assist you today and in the future is to provide you with excellent products, the lowest prices on the planet, and our promise of caring attention to your needs as a customer. Paul Broughton, our President, has been doing this work for over 35 years, and he thrives on assisting you. You can contact him directly at paulb@lifecyclebooks.com
P.S. If your organization would like to request free samples of any of our brochures or bookmarks prior to making a decision to purchase them for your program, let us know and we'll take care of it. |
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| How long will my order take to arrive? Can I opt for rush shipping? |
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Non-rush orders are normally shipped within 1 to 5 business days from the date on which the order is received. We can easily accommodate rush orders, often shipping same day on orders received before 3 pm Eastern Time. USA orders are normally shipped from Buffalo, NY. Canadian orders are shipped from Toronto, ON. Depending on where you are located and how quickly you need your order, additional shipping charges may apply on rush orders. If you need your order in less than 2 weeks please let us know the date your order is needed and we will work to get it to you on time with the lowest shipping charges possible. Please email us, or call our toll-free order line for pricing information, prior to placing your order. |
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| What are your regular shipping charges? |
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Regular shipping charges for Canadian and American (except Alaska and Hawaii - contact us for shipping charges to those states) orders are as follows:
$8.00 on orders under $50.00
$10.00 on orders $50.00 to $99.99
10% on orders $100.00 to $999.99
9% on orders $1,000.00 or more
NOTE: Canadian orders will be charged GST (5%) or HST-Atlantic Provinces (13%) on all shipping charges incurred. |
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| What is your privacy policy regarding mailing lists and other customer information? |
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We do not exchange, loan, rent, or sell our mailing lists or any other customer information. We respect your privacy and feel that if you wanted to receive mail from other sources, you would ask them directly. When you place an order we will request your phone number, but this will only be used if we or UPS need to contact you regarding an order you have placed. |
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| What other options do I have for placing an order? |
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You can place your order through our website, or through one of the following:
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| What happens if an item is out of stock? |
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If an item on your order is out of stock, you will be contacted by one of our representatives (it is important that you leave valid contact information for this purpose). Usually, out of stock items will be placed on back order in our system, separate from your order, meaning that we will not hold back your entire order for one item. Stock is usually replenished within 1 to 4 weeks and your back ordered item(s) will be automatically shipped at that time. There will be no additional shipping charges incurred in the event of a back order, except perhaps if the back ordered items require shipping by air. |
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| Can I preview your videos or other items? |
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Unfortunately, due to costs and resale issues, we are unable to allow our videos to be previewed. |
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| How are your posters shipped? |
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Posters are generally shipped folded, unless otherwise specified. Posters that are larger and/or more likely to be damaged in transit, or when folded, will be sent in a poster tube. Larger orders of posters are usually sent in a poster tube, or shipped flat. Laminated posters will of course be shipped rolled, or in the case of large orders, flat. |
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| Is custom printing available on your items? What about custom items? |
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We do provide imprinting for many of our items. As well, we can provide you with pricing on custom items. Please contact us for details! |
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| What if an item that I am looking for isn't on your website? |
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If you don't see what you are looking for on our website, please contact us. You can make your request through our custom order section on the web site, or contact us by e-mail, phone or fax. There is a good chance that we either have what you need in our warehouse, or can obtain it for you. |
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| Can you ship outside of North America? |
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We are able to process and ship orders outside of North America with special shipping charges. International orders cannot be placed through our website and must be placed using any other method available on our contact page. We will need to quote you special shipping charges, and require that international orders be prepaid with either a check, money order, or credit card. All international orders will be charged in US Dollars. |
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| What if I have an idea for a new product? |
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If you have an idea that you would like us to consider for our catalog, please contact us with the details. We're always looking to extend our catalog and would be happy to discuss your creative ideas! |
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| Is it possible to receive preview copies (samples) of your items? |
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We are happy to supply preview copies of some of our items at no charge. Please contact us if you would like to request a free preview copy (sample) of one of our items.
NOTE: Sample copies cannot be ordered at no charge through our website. |
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| Are you a printer? |
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Yes, the Life Cycle print shop can quote on all your printing needs. We are particularly competitive on books and four-color printing. Please e-mail with your specifications. |
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| I have something published that I'd like Life Cycle Books to consider selling online or through your catalog. How do I go about this? |
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The best way to submit your work for consideration is by mail. We require a sample of the item(s) and your wholesale and retail price lists. For books, you can either send a complete copy of the book or manuscript, or an outline of the content along with a table of contents. If you are sending a complete manuscript and would like it returned to you, please enclose a self-addressed, stamped envelope. |
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| What kind of custom items are available from Life Cycle? |
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The variety of custom items available is limited only by your imagination. We can do virtually any promotional product... pens, pencils, t-shirts, magnets, pins, balloons, bookmarks, stickers, tattoos, brochures, Christmas Cards, booklets, books, awareness bracelets, posters, mugs, awards, emery boards, lanyards, etc. Contact us with your specifications, or let us know your budget and we will be happy to suggest products that will save you money while providing you with the best possible products. |
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| I am an author and would like you to consider my idea, or manuscript. What do I do? |
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We are always happy to consider new items within our subject areas, from brochures to booklets to books. Send a copy to us at our mailing address, Attn: The Editor. Please enclose a self addressed stamped envelope for anything you would like returned. You can expect to hear back from us within 3-5 weeks. Please note, we do not publish fiction or poetry. |
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| How do I calculate taxes on Canadian orders? |
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Taxes for Canadian orders are charged as follows:
8% PST: Payable on all purchases by customers living in Ontario, except on books, pamphlets, and brochures.
5% GST: Payable on all products as well as on shipping costs.
13% HST: Participating Atlantic Provinces do not pay GST, but do pay this Harmonized Sales Tax on all products and shipping costs. |
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Having Trouble? |
Have us call you. |
We would be more than happy to assist you in placing your order and using our web site. |
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Catalogue Orders |
Shop by Phone |
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Our 2008 catalogue is in full colour. Place your order by phone or fax. |
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Special Offers |
Join our mailing list and receive news of special offers by email. |
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Custom Products |
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Custom items for every budget for your organization, school, church or business. |
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Canadian site. USA and International customers click here.
